Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMACR404 Mapping and Delivery Guide
Manage conflict situations in an animal control and regulation environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ACMACR404 - Manage conflict situations in an animal control and regulation environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to resolve disputes and conflict situations that may arise when working in animal control.This unit applies to individuals who are required to manage conflict and seek resolution in their day-to-day work in the animal control and regulation sector.No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the conflict situation
  • Identify and define the conflict, and record details according to workplace policies and procedures
  • Anticipate causes of a dispute or conflict and harmful behaviour, and implement appropriate responses to prevent escalation
  • Identify parties involved in the conflict
  • Identify and analyse the issues of the conflict
  • Instigate proceedings to settle the dispute or conflict with minimal delay according to legislative requirementsand workplace procedures
  • Identify situations requiring assistance and request support promptly
       
Element: Negotiate resolution
  • Address conflict constructively and resolve using appropriate strategies according to workplace procedures
  • Use negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour
  • Use effective communication techniques to ensure third parties understand the information received
  • Recognise social and cultural differences and take into account when choosing a negotiation approach
  • Request assistance, as required, for situations that cannot be resolved through negotiation or mutual resolution
  • Keep an accurate, complete and accessible record of the resolution
       
Element: Evaluate response
  • Evaluate the effectiveness of the response and review
  • Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and define the conflict, and record details according to workplace policies and procedures 
Anticipate causes of a dispute or conflict and harmful behaviour, and implement appropriate responses to prevent escalation 
Identify parties involved in the conflict 
Identify and analyse the issues of the conflict 
Instigate proceedings to settle the dispute or conflict with minimal delay according to legislative requirementsand workplace procedures 
Identify situations requiring assistance and request support promptly 
Address conflict constructively and resolve using appropriate strategies according to workplace procedures 
Use negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour 
Use effective communication techniques to ensure third parties understand the information received 
Recognise social and cultural differences and take into account when choosing a negotiation approach 
Request assistance, as required, for situations that cannot be resolved through negotiation or mutual resolution 
Keep an accurate, complete and accessible record of the resolution 
Evaluate the effectiveness of the response and review 
Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures 

Forms

Assessment Cover Sheet

ACMACR404 - Manage conflict situations in an animal control and regulation environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMACR404 - Manage conflict situations in an animal control and regulation environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: